Cancellation Policy

Last updated: 2026-08-02

Cancellation at least 20 days before arrival

When a confirmed booking is cancelled at least 20 days before the scheduled arrival date, the deposit may be refunded, less any non-refundable third-party charges already incurred for the reservation.

Cancellation less than 20 days before arrival

For cancellations made less than 20 days before arrival, the deposit is normally non-refundable because accommodation, vehicles, guides and activities may already have been reserved.

Changing your dates

Instead of cancelling, you may request to transfer the deposit to new travel dates. Changes are subject to availability, seasonal price differences and any non-refundable supplier costs.

No-shows and unused services

No refund is normally available for a no-show, late arrival that prevents an included activity, early departure or voluntarily unused service.

Operational changes

If weather, safety conditions or circumstances outside our reasonable control affect an activity, we will try to adjust the schedule or offer a suitable alternative. Any refund depends on the services that could not be provided and the costs already committed.

How to cancel

Send a written cancellation request to contact@merzougadesertpackage.com or through WhatsApp at +212 661 435 287. The cancellation date is the date we receive the written request.